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What should I do if I lose my password or can’t sign in?

If you have trouble logging in, try resetting your password by clicking on "Forgot password?" in the login pop-in.

If you don't get a password reset email:

  • Wait a few minutes and check again.
  • Check the junk mail (or spam) folder in your mailbox. If you get the email but the link doesn't work: it might be because you have made multiple requests. Wait a few minutes without requesting again, and then click on the link in the last email you received.

If you still are experiencing problems accessing your account you can contact us.

NB: read our article about how to choose a good password.

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