Can't locate the car

Article updated on 15/11/2021

To find your vehicle, go to Your rentals > Relevant rental. One hour before the start of the rental, the ‘Locate vehicle’ button will be available on this page.

If you cannot access the location of the vehicle...

This might occur for several reasons:

  • The application failed to load the location of the vehicle: contact the owner to check if they can access the position, or contact us if they cannot help you.
  • The application tells you the previous rental is still ongoing : check with the owner that the previous driver will be back on time for the beginning of your rental.

You went to the provided location, but cannot find the vehicle there?

This might be because:

  • The vehicle is in an underground car park: refer to the owner’s instructions on how to access the vehicle. You should find the reserved parking place number, or a code for pedestrian access.
  • On the road, geolocation can be off by a few tens of meters. Search a bit further down the road in both directions, look on perpendicular roads if the location is next to a crossroads, or check the closest parallel roads.

If you still cannot locate the vehicle, contact the owner. Their number is displayed on the page of your rental.

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