Guide to replacement cars

Article updated on 07/01/2021

With the Plus or Premium protection plan, in the event of a breakdown or an accident, you can request a replacement vehicle from our roadside assistance (subject to availability at the time of the incident, as well as to the driver’s age and possession of a license). Please note that a bank card will be required to pay the deposit, and that any additional excess reduction you may wish to purchase will be at your own cost.

How to request a replacement vehicle:

In the event of a breakdown or accident, contact the roadside assistance: on your rental in the app, go to “Help” > “Contact roadside assistance.” A technician will be sent to your location to assess the vehicle.

If the vehicle is no longer roadworthy, the assistance will tow it to an authorized garage and offer its services to help you (and any passengers of the vehicles) continue your journey.

If possible, take photos of the dashboard showing the fuel gauge and mileage at the time of the incident.

If the rented vehicle cannot be repaired within 24 hours or less, a replacement will be made available while the repairs are in progress, for a period not exceeding the date of the end of your Getaround rental.

  • For more details, refer to the document “Assistance Policy” on this page.
  • For more information about breakdowns, refer to this article
  • For more information about accidents, refer to this article.
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