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How can I request compensation after a cancellation?

If you would like to be compensated after a cancellation, you will need to submit a request within 24 hours following the cancellation.

We won’t be able to accept a compensation request after the 24 hour period has elapsed and you will have to find an arrangement directly with the driver.

To submit a request, go to Your Rentals > Selected rental > Compensation request following a cancellation.

Admissible compensation requests:

A compensation request can only be accepted if you can prove the driver is responsible for the cancellation (didn’t show up, unavailable, wanted to cancel, ...). However, if the rental was cancelled because the driver’s profile couldn’t be verified, you won’t be compensated.

You can find more information on compensation and cancellation fees here.

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