Verifying my profile

Once your Getaround rental has been confirmed, you’ll be invited to verify your profile online. You can do this by going to the relevant rental, and clicking on ‘Verify my profile’. Follow these steps:

For UK drivers:

  1. Upload a photo of your driving licence (front and back).

  2. Check that your personal details are correct. This step is essential to verify your profile, as the first and last names entered must be identical to those on your driving licence.

  3. Enter your licence number, National Insurance Number and postcode, so we can check your licence history via the DVLA.

  4. Upload a selfie with your face in the center.

N.B. We don't accept old paper versions of the UK licence, as we aren't able to check your licence history through the DVLA database.

For drivers with an E.U. licence:

  1. Upload a photo of your driving licence (front and back).

  2. Upload your ID (front and back) or your passport (the 2 pages where your photo and signature appear). Make sure the upload is clear and readable.

  3. Check that your personal details are correct. This step is essential to verify your profile, as the first and last names entered must be identical to those on your driving licence.

  4. Upload a selfie with your face in the center.

We recommend verifying your profile as soon as your rental has been confirmed, just in case there are any delays with verification.

Once your profile has been verified, you’ll receive a confirmation email. We will get in touch if we need any additional documents.

If your rental is about to start and your profile hasn't been verified, you can contact us.

What should I do if I can’t get my driver profile verified?

To rent a car on Getaround, your profile needs to be verified by our team.

If you're having issues with your verification, think to check your emails. An email will be sent to explain why your profile can't be verified, or requesting additional documents.

To make your profile verification easier make sure:

  • The name entered on your Getaround account matches the name on your driving licence
  • Your driving licence is signed
  • You sent a photo of your driving licence (front and back)
  • Your selfie is clear with your face in the center
  • Your photos are clear and not blurry
  • You have entered in your personal information correctly for the licence check (National Insurance Number, postcode and licence number)
  • If the licence check didn't work, you'll need to provide a DVLA code

NB: The pictures you send us for verification need to be of the original and final documents. For instance, a temporary licence will not be accepted. Find more information on the conditions to rent a car here.

If your rental is about to start and your profile hasn't been verified, you can contact us.

However, if your profile can't be verified because you can't provide the necessary documents, the owner unfortunately won't be able to do anything and you will need to cancel the rental.

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