If the car is damaged during your rental, you will be liable for the repair costs up to your full excess. Getaround will handle any claims under the value of £5000 internally, anything above this will be declared to our insurance Aioi Nissay Dowa Europe. You should report any new damages to the owner immediately so they can submit a claim via their Getaround account to receive insurance coverage.
For any new damage(s) you fail to report, you will be liable to pay additional penalties.
Moreover, if you do not comply with our rental conditions, you risk losing the insurance coverage entirely.
If you are responsible for causing the damage or if it was caused by an unidentified third party:
In this case, you will be charged the repair costs up to the amount of the excess. If you have purchased a Plus protection plan, the amount you must pay will be lower.
Example: for a rental with a deductible of £900,
If you cause several damages during your rental, the excess will be applied for each individual damage. If you purchased the Plus plan, the corresponding excess amount will only be applied to one of the damages (the one with the highest repair cost).
For example, if you subscribed to the Plus protection plan and cause 2 damages during your rental:
→ You’ll pay the reduced excess (£250) for damage #1, and the full repair cost (£300) for damage #2, for a total of £550.
The excess amount depends on the country in which you are renting and the category of the vehicle. You’ll find the complete list of excess levels here.
If you are not responsible for causing the damages:
Our insurance provider determines liability for damage claims. If they conclude that you were not responsible for causing the damage(s), you will have nothing to pay.
In the event of an accident with a third party for which you are not responsible, the excess (according to the protection plan purchased) will be applied at first. It will be reimbursed to you as soon as our insurance confirms that you are not responsible or once the third party has accepted the recourse made against them.
In the event of an accident with an unidentified third party, you will be held responsible for the damage(s).
If you and the owner reach an amicable private resolution, no additional fees will be applied.
From the moment Getaround becomes involved in the processing of a claim, you will be liable to pay a £40 administrative fee (unless you subscribed to the premium protection). **Depending on the situation, additional fees may apply:
This article contains information specific to a particular country of registration. Refer to the international version of this article for other cases.