On Getaround Connect, you don’t have to request a price update for distance or fuel at the end of the rental – it’s all read by the Getaround Connect box, then calculated and updated automatically.
If your vehicle is compatible you will have received an email from Getaround to let you know that adjustments will now be done automatically! Unfortunately, not all types of vehicle allow automatic detection of the fuel level, but we’re working on it! In this case, only the mileage adjustments will be done automatically. You can sign in to your account, go to the relevant rental page, then click on ‘Price update (fuel)’ to make a fuel adjustment.
If the driver doesn’t return your vehicle with the same level of fuel as it had at check-in, we calculate the difference and charge or refund the driver automatically, based on the size of the car's tank and a fixed price per liter:
These are based on the high end of the fuel market to make sure that you get compensated if the driver gives the car back with less fuel than at the start. The size of your tank is detected automatically. If you think it is incorrect, please contact us.
Additionally, you will be be compensated £0,20 per missing litre for the refill service. Please note that this compensation only applies to vehicles with automatic adjustments.
If the driver travels further than expected, they are automatically charged for the additional miles based on the price per mile set by Getaround. And if they didn’t travel as far? Nothing changes – the unused miles are not refunded.