Information for drivers about the coronavirus (COVID-19)

Car owners, please read this article

Article last updated on: 17/03/2020 12:30 pm

During this uncertain period, we’re constantly monitoring updates from the authorities and adapting our service in line with their recommendations.

Upcoming rentals

Due to the health and safety risks to you and your loved ones, you have the possibility to cancel upcoming rentals free of charge.

Following the instructions of the authorities, we urge you to limit your trips to only the essential. If you have to travel, please follow these tips to stay safe.

Ongoing rentals

Returns

As always, you need to return the car to the same location it was picked up from. Repatriation fees will apply if you return the car elsewhere.

What if the owner can’t be there when returning a car without Getaround Connect?

Contact the owner to ensure that you hand over the keys safely, either through a letter box or with a neighbour. Make sure to take photos of the condition of the car upon return: 8 exterior photos, fuel gauge, milometer, seats.

Extension

If you’re unable to return the car due to travel restrictions, you need to extend your rental.

What if I’m unable to extend the rental? Example: 30-day limit

Rentals with Getaround Connect End the rental and then book the car again. Make sure to warn the owner beforehand.

Rentals without Getaround Connect Warn the owner of the situation before contacting customer support.

Our service

Our team is here for you throughout this difficult time. If you’re trying to get in touch with us, we ask for your patience and understanding that our customer support team may take longer than usual to reply.

Car quarantine protocols

If we’re informed that a car has been in contact with the virus, we’ll deactivate the car from the platform. The owner will need to sanitise the car or quarantine it for 4 days (96 hours) before being able to make it available again.

Stay informed

World Health Organization

UK Government Guidance

UK Government Travel Advice

Did you find this article useful?


These articles might also help: