Information for drivers about the coronavirus (COVID-19)
Car owners, please read this article
Article last updated on: 17/03/2020 12:30 pm
During this uncertain period, we’re constantly monitoring updates from the authorities and adapting our service in line with their recommendations.
Upcoming rentals
Due to the health and safety risks to you and your loved ones, you have the possibility to cancel upcoming rentals free of charge.
Following the instructions of the authorities, we urge you to limit your trips to only the essential. If you have to travel, please follow these tips to stay safe.
Ongoing rentals
Returns
As always, you need to return the car to the same location it was picked up from. Repatriation fees will apply if you return the car elsewhere.
What if the owner can’t be there when returning a car without Getaround Connect?
Contact the owner to ensure that you hand over the keys safely, either through a letter box or with a neighbour. Make sure to take photos of the condition of the car upon return: 8 exterior photos, fuel gauge, milometer, seats.
Extension
If you’re unable to return the car due to travel restrictions, you need to extend your rental.
What if I’m unable to extend the rental? Example: 30-day limit
Rentals with Getaround Connect End the rental and then book the car again. Make sure to warn the owner beforehand.
Rentals without Getaround Connect Warn the owner of the situation before contacting customer support.
Our service
Our team is here for you throughout this difficult time. If you’re trying to get in touch with us, we ask for your patience and understanding that our customer support team may take longer than usual to reply.
Car quarantine protocols
If we’re informed that a car has been in contact with the virus, we’ll deactivate the car from the platform. The owner will need to sanitise the car or quarantine it for 4 days (96 hours) before being able to make it available again.
Stay informed
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