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Why must I pay using a payment method in my own name, and enter my personal details accurately on Getaround?

On Getaround, you must enter the correct personal details, as they are used to generate the rental agreement. Your account is specific to you, so you can’t let a friend or family member use it for a rental – they need to create their own account.

You must always pay for a rental using a payment card in your own name. Otherwise, your rental will not be covered by the insurance.

Of course, if your personal details are incorrect you can modify your profile at any time, as long as this does not affect whether or not you meet the vehicle rental conditions.

At check-in, the owner compares the details entered on your account to the details on your licence and bank card. If they don’t match, they will have to refuse the rental in accordance with our insurance conditions.

There are however a few exceptions:

  • If your maiden name on your licence is different from your last name on your bank card, you must show proof of your maiden name and married name to the owner at check-in.

  • If your last name has been shortened, on your bank card for example, you must show an additional identity document with your full name to the owner at check-in.

NB: On Getaround Connect, if your profile is verified and you then make a change, our teams will have to verify your profile again. You should take the time needed to do this into account when booking future rentals.

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