Guide to breakdowns and malfunctions

Article updated on 22/06/2022

All the vehicles are covered by Getaround’s roadside assistance service. In the event of a breakdown, you must contact the 24/7 roadside assistance service and inform the owner as soon as possible.

You do not have to organise the breakdown service for the vehicle yourself, or your travel home. The roadside assistance service will organise and take responsibility for:

  • Repair at the roadside or towing of the vehicle to the nearest garage.

  • Transport home or onward travel.

To contact roadside assistance, go to your rental page and you’ll see a link to contact them under the ‘’need help’' section.

If possible, take a picture of the fuel gauge to have a trace of the fuel that was left at the time of the breakdown.

A £90 management fee will apply. This fee must be paid by the owner if the vehicle was used correctly before it broke down. If the breakdown was caused by misuse of the vehicle during the rental, the driver will be charged £200 management fee.

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