In the event of an incident, your file will be handled throughout the process by a dedicated Claims Manager, who will be there to guide you and answer your questions.
Managing an incident often requires a lot of information from both parties. Your manager will keep you informed about any new information, and contact you if any documents are missing.
These waiting periods can be slightly longer in busier periods, like during the summer holidays.
To follow the progress of your claim, log on to your account, go to “my rentals” > “incidents." Here you will find your claims page. You can easily filter your open and closed claims via their current status. Throughout the process, your claim will advance through different states (e.g. awaiting quote, claim incomplete, etc.)
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