In the event of an incident, your file will be handled throughout the process by a dedicated Claims Manager, who will be there to guide you and answer your questions.
Managing an incident often requires a lot of information from both parties. Your manager will keep you informed about any new information, and contact you if any documents are missing.
It can take up to 48 hours to process your claims form. If you don't hear from us within 10 working days, please contact us. Always think to check your spam box! These waiting periods can be slightly longer in busier periods, like during the summer holidays.
If you have any concerns, please contact your dedicated Claims Manager.