When you book a rental on Getaround, you can cancel the booking at no cost within four hours of making the payment. Once this four-hour period is over, the following cancellation conditions apply:
You can cancel at any time at no cost. You will receive a full refund within three working days.
Example 1: you cancel a 3-day rental costing £100. You receive a 50% refund of the rental cost, i.e. £50. Example 2: you cancel a 14-day rental costing £400. You receive a 50% refund for the first 7 days of the rental, i.e. £100, and a full refund for the remaining days (£200), making £300 in total. The owner will receive compensation for this late cancellation, as they may not be able to find another driver. You will also receive a 50% refund on any excess reduction options.
If the owner cancels the rental but claims it is your fault, and you think you should receive a full refund, you can submit a request up to 24 hours after the cancellation to suspend the payment of compensation to the owner. Attach photos or any other evidence to prove your claim. After this period, you cannot submit a request, and you will have to resolve the matter with the owner.
To cancel a rental, go to 'Your rentals > Relevant rental > Cancel the rental'.
This article contains information specific to a particular country of registration. Refer to the international version of this article for other cases.