Contacting the owner

Article updated on 15/11/2021

You can contact the owner directly as soon as they accept the rental.

To contact the owner, go to Your rentals and click on the relevant rental. You can then send a message to the owner or call them directly on the phone number shown on the right of the page.

We advise you contact the owner as soon as your rental is booked if you have any questions or to agree on a meeting place if necessary. This will ensure you and the owner have a smooth trip.

What should I do if I can't contact the owner?

If your rental has just been confirmed and the owner isn't answering your messages, be patient. Owners don't always have time to answer right away or to check their email frequently. If you've tried contacting them on our messaging section, try to call them. Leave them a message so they can get back to you as soon as they can.

However, if the owner hasn't been answering you and your rental starts soon, we recommend you cancel it saying the owner couldn't provide the car. In this case, you will get a full refund for the rental and will be able to book a new one. Please also take the time to report the owner to our team. To do so, go to the car page and click on "Report" below the calendar.

Warning: if you cancel a rental without giving the owner time to answer, they could ask for cancellation fees to be applied.

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