Guide to payment methods and settings

Article updated on 31/01/2023

You must pay for the rental with a bank card in your own name. Only payments made with VISA, VISA Electron and Mastercard are accepted.

NB: For Getaround Connect rentals, you can use your company card to pay for your rental.

All Getaround transactions are protected by 3-D Secure technology. Click here to read more about 3-D Secure.

Cheques, cash, single-use bank cards, prepaid bank cards, Maestro and PayPal are not accepted.

Can I pay the owner directly instead of paying on the website?

No, you must book the rental by paying on the website. This process activates our insurance policy’s coverage for your rental.

If an owner suggests that you forego Getaround’s insurance by paying outside of the website, they are running a risk and making you run one too.

If you don’t pay through the website, your rental won't be covered by our insurer.

You should never use cash to pay the owner, unless it's directly specified in the Getaround app or website. The first rental payment is always done through Getaround and never in cash, but some adjustments can be made in cash if you and the owner agree. This will be specified when doing the check out.

What should I do if I lose my payment card before the start of the rental?

When you pay on Getaround, you must use a payment card in your name, which must be the same as the name provided on your Getaround account.

NB: For Getaround Connect rentals, you can use your company card to pay for your rental.

If you lose your payment card before the start of the rental, you will be required to cancel the rental and hire the vehicle again using your new bank card.

NB: If you show up at check-in without the payment card, or with a different card to the one you used for payment, the owner will be required to refuse the rental.

This article contains information specific to a particular country of registration. Refer to the international version of this article for other cases.

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