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How do I resolve a dispute with the driver?

In case there is a disagreement between you and the driver, we recommend you talk to them to try and find an agreement. Most disputes can be settled between driver and owner without the need for Getaround to intervene.

If the dispute can't be solved between yourselves, you can contact us so we can help find a solution to the issue.

In this case, send us a message with:

  • the details of what's happened and the reason for the dispute
  • the arguments in your favour
  • any proof you have (photos, screenshots, ...)

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