If a driver cancels a rental with you, they may have cancellation fees to pay. You can find more information about our cancellation policy here.
If you want the driver to receive a full refund following cancellation, you can choose to renounce the cancellation compensation directly from your rental page (up to 48 hours after the rental was cancelled). In the "Need help" section, you'll find a link where you can request we don't apply the cancellation fee.
NB: Please note that you can only renounce your cancellation compensation, Getaround's commission is non-refundable.
If you can't find the link to refund the driver, you have likely exceeded the 48 hours to request a refund, or that the driver never paid any cancellation fees. If it's too late to renounce your cancellation compensation, you can always find an arrangement with the driver directly.