Steps to follow after an accident

Article updated on 15/11/2021

If an accident occurs, Getaround’s insurance will handle it. You do not need to involve your regular insurer. No insurance malus will be applied to you, it's the driver who will be held responsible of the possible damages if you rented a vehicle properly maintained in the beginning of the rental.

  • For a classic rental :

During the rental : wait for the driver to come back.

  • The driver informs you an accident occurred : you don't have to interfere. Ask him to take pictures, and if the accident involves a third party, to fill the accident report. The insurance policy number is with the glovebox documents or can be obtained by contacting Getaround Customer Support. You can continue your trip if it's possible, otherwise Getaround's roadside assistance can recover the vehicle if it can't be driven anymore.

  • Wait for the end of the rental : no need to contact Getaround, we can't open a claim without the documents you'll fill with the driver at the end of the rental (rental agreement and damage report).

At the end of the rental : fill in the documents with the driver

  • When the driver comes back, start by filling in the rental agreement.

  • Then, fill the damage report together, accessible on the rental page by clicking on "Report an incident". The damage report has to be signed by both parties so your claim is complete. Each of you has to keep a copy of it : it needs to be filled in two copies - or one you keep and the other taken in picture by the driver.

After the end of the rental : report the incident

  • Report the incident to Getaround (within the 2 days following the end of the rental) : you have to report the incident from Your rentals > [selected rental] > Report an incident, from a web browser (not from the app). Please attach every document you have to make your request's treatment faster. More informations about it on the article “Report an incident”.

  • We get back to you : Getaround will contact you within a maximum of 10 business days to organize the takeover of your vehicle.

Please note

  • If the driver can't drive the vehicle back : after an accident, the roadside assistance takes care of the towing of the vehicle to a local garage and the continuing of the the journey if necessary. If that happens, the driver will let you know. You'll have to report the damage to Getaround with all the elements you have and wait for us to get back to you. Once the repairs are done, you'll have to call our roadside assistance to organize the returning of the car.
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