Updating my email address or password

Article updated on 15/11/2021

Email address


To change your email address, go to your account settings.

If you're unable to make the update yourself, send us a message with the following information:

  • Your original email address
  • You new email address
  • A copy of your ID (to verify it's really you)

Password


If you’re still able to log in, you can update your password via your account settings.

If you’ve forgotten your password, you can reset it here. You’ll receive an email with a link to choose a new password.

Didn’t receive the link? It may take a while. Wait 5-10 minutes, and check your spam folder as well.

The link doesn’t work? Each time you request a new link, the previous links expire. Follow these steps:

  • Wait 5 minutes, then delete all the password reset emails you received so far.
  • Request a new link.
  • Wait another 5 minutes.
  • Make sure you click on the most recent email.

Password Requirements

We recommend choosing a unique password that you don’t use on other sites. A good password should be hard to guess, but easy to remember.

Your password must:

  • be at least 8 characters long
  • contain at least one upper case letter
  • contain at least one lower case letter
  • contain at least one number
  • not be a common password, like "Qwerty123", "[email protected]$$w0rd"...
Did you find this article useful?