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What should I do if I can’t sign in to my account?

There are three reasons you might not be able to sign in:

  • Your password is incorrect: click on ‘Sign in’ then, ‘Forgotten password’. You’ll then receive an email to reset your password.
  • You're trying to sign in using the wrong email address. You might have already created a different account with us during your last booking, by using your Facebook account, for instance. Check your different email accounts to find the one you used for signing up with Getaround.
  • Access to your account is temporarily suspended after multiple failed login attempts. See how to unlock it.

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