Understanding 3D Secure

Article updated on 15/11/2021

When you pay for a rental for the first time on Getaround, your bank will ask you to confirm the payment using a specific online method that varies depending on your bank (text message code, your bank’s app, answering a security question, etc.).

This step is required to pay for the rental. It is completed directly on the payment page and makes it possible to check that this bank card is being used by its real owner.

If your bank performs this verification by sending you a text message code, check that your bank is sending the verification text to the correct phone number. If you have problems with the display of the 3D Secure window, or if your payment fails due to a problem with 3D Secure, contact your bank for assistance.

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