Starting and ending my rental

Article updated on 15/11/2021

Starting the rental

For a traditional rental, there is nothing specific you have to do on Getaround to start the rental. The owner is responsible for providing the agreement – you simply have to complete the agreement together, then sign it.

For a Getaround Connect rental, you'll get access to the specific vehicle location one hour before check-in. Once you’ve arrived, go to Your rentals, select the relevant rental and tap ‘View on Getaround Connect’. Then tap ‘Start rental’. You will be guided step by step:

  1. The exterior car inventory: You will need to take 8 pictures of the car (from all sides) so we all know what state the car was in before the rental.

Once the car inventory is checked, you can unlock the car with your smartphone.

  1. The interior car inventory: Once the car is unlocked, take a moment to check the interior state and the cleanliness. Declare any damage you see.

  2. Fuel level indication: Take the keys in the glove box or in the dedicated pocket under the sun-visor and indicate the fuel level. All good, you can start your rental!

Ending the rental

For a traditional rental, there is nothing specific you have to do on Getaround to end the rental. You simply have to complete the agreement with the owner at the end of the rental, then sign it.

For an Getaround Connect rental, you have to return the vehicle to the location indicated in the vehicle details. (See "Returning the car to the correct location".)

Once you’ve parked, go to Your rentals, select the relevant rental and tap ‘View on Getaround Connect’. Then tap ‘End rental’. You will be guided step by step:

  1. Indicate the fuel level.

  2. In case of incident during the rental: Declare the incident to the owner. It can be settled amicably with the owner, or you can decide to be helped by Getaround Customer Service. If you don’t report an incident you are responsible of, a penalty can be applied.

  3. Exterior Photos: You have to take 8 photos of different angles of the car to attest its state and the end of your rental. If the owner or renter after declares a damage, these photos will be there to protect you. Therefore, they must be in good quality and legible. If you have damaged the car, you will need to report it from the app. If you did damage the car and didn't report it, we will charge an additional fee of 90€/£. In case of deliberately unusable photos, your liability may be incurred as to the damage caused.

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