Starting and ending my rental

Article updated on 02/12/2022

Starting the rental

For a traditional rental, there is nothing specific you have to do on Getaround to start the rental. The owner is responsible for providing the agreement – you simply have to complete the agreement together, then sign it.

For a Getaround Connect rental, you'll get access to the specific vehicle location one hour before check-in. Once you’ve arrived, go to Your rentals, select the relevant rental and tap ‘Start rental’. You will be guided step by step:

  • The exterior car inventory: You will need to take 8 pictures of the car (from all sides) so we all know what state the car was in before the rental.

Once the car inventory is checked, you can unlock the car with your smartphone.

  • The interior car inventory: Once the car is unlocked, take a moment to check the interior state and the cleanliness. Declare any damage you see.

  • Fuel level indication: Take the keys in the glove box or in the dedicated pocket under the sun-visor and indicate the fuel level. All good, you can start your rental!

Ending the rental

For a traditional rental, there is nothing specific you have to do on Getaround to end the rental. You simply have to complete the agreement with the owner at the end of the rental, then sign it.

For an Getaround Connect rental, you have to return the vehicle to the location indicated in the vehicle details. (See "Returning the car to the correct location".)

Once you’ve parked, go to Your rentals, select the relevant rental and tap "End rental" You will be guided step by step:

If the car is an electric vehicle, please make sure that it is charged.

In case the car can’t be charged, select “the car isn’t charging” and report the details of the problem(s) to avoid a 20£ penalty fee.

  • Indicate the fuel level.

  • In case of incident during the rental: Declare the incident to the owner. It can be settled amicably with the owner, or the owner can decide to go through Getaround. If you don’t report an incident that you are responsible for, a penalty may be applied.

  • Exterior Photos: You have to take 8 photos of the car at different angles to attest to the condition at the end of your rental. If the owner or next renter declares damage, these photos will be there to protect you therefore, they must be clear and good quality. In case of deliberately unusable photos, you may be held liable by default. If the car has been damaged, you need to report it from the app. Failure to do so may result in a fee of £90 being charged.

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