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Information for owners regarding the coronavirus (COVID-19)

Article last updated on: 07/05/2020 2:57 pm

During this uncertain period, we’re constantly monitoring updates from the authorities and adapting our service in line with their recommendations.

Cleaning guidelines

To help minimise the risk of spreading the virus, follow these guidelines to protect yourself and drivers:

  • Print out this flyer and leave it in your car to remind drivers of proper hygiene practices during their rental. You may want to keep it in a visible spot, such as on the passenger side dashboard.

  • Provide disinfectant wipes in your car for drivers to use on their trip. If you can’t provide them, leave other antiseptic cleaning supplies in the car.

  • Clean and disinfect your car as often as possible. Be especially thorough on frequently touched surfaces such as the steering wheel, gear shift, dashboard, door handles, and keys. When a driver books your car, tell them if it was recently cleaned.

  • Wear protective gear while cleaning your car. Use a face mask and gloves for additional protection. Avoid touching your mouth, eyes, and nose until you’ve washed your hands with soap and water.

Upcoming rentals

Due to the current health and safety risks, we’re giving drivers and owners the possibility to cancel upcoming rentals free of charge.

Following the instructions of the authorities, we urge everyone to limit their trips to only the essential. If rentals do take place in your car, please follow these tips to stay safe.

Ongoing rentals

Returns

As always, we’re asking drivers to return the car to the same location it was picked up from. As usual, repatriation fees will apply if the car is returned elsewhere.

What if you’re unable to meet the driver for a return without Getaround Connect?

Contact the driver to ensure that they’re able to hand over the keys safely, either through a letter box or with a neighbour. Remind them to take photos of the car upon return so you can check its condition: 8 exterior photos, fuel gauge, mileometer, seats.

Extensions

If a driver is unable to return your car due to travel restrictions, you need to ask them to extend their rental.

What if an extension isn’t possible? Example: 30-day limit

Rentals with Getaround Connect Ask the driver to end the rental, and then book the car again. Make sure you accept the rental request, if you haven’t turned on Instant Booking, and keep communications open with the driver.

Rentals without Getaround Connect Ask the driver to extend the rental, and ensure you accept the extension. If this isn’t possible, contact customer support.

Installing and uninstalling Getaround Connect

We’ve suspended all Getaround Connect requests until further notice. This includes installing and uninstalling a Getaround Connect box as well as maintenance work. We’ll start taking appointments again when the situation allows us.

Claims

The declaration of claims remains available however, as the garages have closed their doors, all the claims requiring repair cannot be treated before the end of the crisis. Our claims management team will direct you to an alternative option in order to compensate you as quickly as possible.

Our service

Our team is here for you throughout this difficult time. If you’re trying to get in touch with us, we ask for your patience and understanding that our customer support team may take longer than usual to reply.

Car quarantine protocols

If we’re informed that your car has been in contact with the virus, we’ll deactivate your listing. We’ll also ask you to quarantine the car for 96 hours or sanitise it before reactivating your listing.

Stay informed

World Health Organization

UK Government Guidance

UK Government Travel Advice

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