Why does the website say I’m blocked when I’m trying to do something?

If your account was restricted, you can check out Getaround’s eligibility rules to see if you meet our requirements.

You’ll find more information on why we may restrict certain accounts below.

Multiple accounts

Getaround only allows one account per person. If you have several accounts on the platform, we may have restricted your access. If this is the case, please delete your additional accounts and only keep one.

Trust and safety

Getaround screens users when they create an account and when they book a car. Screenings can also be triggered by other actions made on your profile, so your account may be restricted at any time if our system finds a trust and safety issue.

If your account has been restricted due to a trust and safety issue, we would have sent you an email to let you know.

Restricting accounts that flag up issues is a necessary measure carried out to keep our users safe. Details of our screening measures will not be disclosed for privacy reasons.

Policy violation

Your account may have been restricted if the terms of service have been violated. If your account has been restricted due to a trust and safety issue, we would have sent an email to let you know.

Please note, restrictions set due to a policy violation are final and can’t be reversed.

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