Possible reasons you can’t log in or are blocked from certain features:
Double check that you’re entering it correctly. If it still doesn’t work, try resetting your password. Note: only you can modify your password. Our support team cannot view your password or help you change it.
Make sure you’re signing up via the same credentials you used to create your account:
If necessary, you can update your email address.
To prevent unauthorised access to your account, we temporarily suspend your ability to login after several consecutive failed login attempts. We alert you by email when this happens. The suspension is automatically lifted after 4 hours, but you can regain access more quickly by resetting your password.
Users with a restricted account are generally still able to log in. However, in some rare cases our Safety Team may choose to completely revoke a user’s ability to log in. To learn more about restricted accounts, click here.