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What should I do if I lose my payment card before the start of the rental?

When you pay on Getaround, you must use a payment card in your name, which must be the same as the name provided on your Getaround account.

NB: For Getaround Connect rentals, you can use your company card to pay for your rental.

If you lose your payment card before the start of the rental, you will be required to cancel the rental and hire the vehicle again using your new bank card. If you are charged for this cancellation, contact us so we can give you a full refund.

NB: If you show up at check-in without the payment card, or with a different card to the one you used for payment, the owner will be required to refuse the rental.

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