How does a Getaround Connect rental work?

Making a booking

To rent on Getaround Connect, all you need is your smartphone. Simply search and select the car you wish to rent, ensure it meets your requirements, and proceed to pay and book instantly.

Once the rental is confirmed

Go to your Getaround Connect rental to verify your profile (from Your Rentals or your confirmation email). This step is necessary for your first rental with Getaround, or if you already rented but updated personal infomation (name, licence number, birth date etc).

The day of the rental

Go to Your Rentals > Click on the rental > Locate the vehicle. You can locate the car 1 hour before the beginning of the rental. (Note: You won’t be able to begin your rental until the exact start time of your booking).

Once there, you'll be required to:

  1. Take pictures of the car
  2. Unlock the car.
  3. Retrieve the keys from inside the car.
  4. Indicate the fuel level.

During the rental

Use the car with the keys, as you normally would (to unlock, lock it, and start it).

End of the rental

  1. Return the car with the same level of fuel as at check-in.
  2. Put the keys back inside in the dedicated pouch.
  3. Go back on the Getaround app and take pictures of the car.
  4. Declare any damage or problem that happened during the rental and lock the car using the app.

If you don’t lock the car with your smartphone, it will remain open! Any trouble caused by not closing the car will be sustained against you. In case of problems, contact the owner directly.

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