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What should I do if I'm late returning the vehicle?

If you're running late to return the car, you need to warn the owner as soon as possible.

If you know you're running late to bring the car back, make a request to extend the rental, otherwise you won't be covered by our insurance.

The owner will then be asked to approve or decline the extension request.

  • If the extension is approved: The rental cost will be automatically adjusted and you'll be covered by the Getaround insurance.

  • If the extension request is declined, or the owner can't approve it: You have to return the vehicle at the date and hour originally planned, otherwise you won't be covered by our insurance and will be liable to cover any damage to the vehicle, without Getaround's assistance.

If you return the vehicle later than expected, you'll be liable to pay late-return compensation fees:

  • £5 per hour you're late (up to £120 for 24 hours)
  • £30 compensation fees for each additional day

You will also be required to pay for any additional rental duration not charged, alongside fuel and mileage adjustments.

If you feel you have been unfairly charged, you have 24 hours to challenge any fees applied.

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