What should I do if I'm late returning the vehicle?

If you're running late to return the car, you need to warn the owner as soon as possible.

If you know you're running late to bring the car back, make a request to extend the rental, otherwise you won't be covered by our insurance.

The owner will then be asked to approve or decline the extension request.

  • If the extension is approved: The rental cost will be automatically adjusted and you'll be covered by the Getaround insurance.

  • If the extension request is declined, or the owner can't approve it: You have to return the vehicle at the date and hour originally planned, otherwise you won't be covered by our insurance and will be liable to cover any damage to the vehicle, without Getaround's assistance.

If you return the vehicle later than expected, you'll owe £15 per started hour of lateness. This fee is waived if you are late by under 30 minutes. For example:

  • If you return the car 45 minutes late, you'll be charged 15 £.
  • If you return the car 2h30min late, you'll be charged 45 £.

You will also be required to pay for any additional rental duration not charged, alongside fuel and mileage adjustments.

We remind you that after 24 hours of lateness, the owner of the car can report the vehicle as stolen and file a complaint against you to the police.

If you feel you have been unfairly charged, you have 24 hours to challenge any fees applied.

Did you find this article useful?


These articles might also help: