COVID-19: Review our safety guidelines
Hire out your car
How can we help?
Insurance and assistance
Getaround Connect (Drivy Open)
Back to driver help
Driver - Other questions
Information for drivers about the coronavirus (COVID-19)
Updating my email address or password
How can I find another vehicle if the owner cancels?
Referring a friend
Contacting the owner
Managing alerts and notifications
Can't log in or access certain features
Understanding data protection and privacy
Deleting my account
What are the conditions for each category of vehicle (economy, comfort, premium)?
What is the excess?
How long will it take to get a refund in the event of a cancellation?
Can I hire a car using a lost/stolen licence report or a copy of my licence?
What do I do if I travel further than the included mileage or return the vehicle with a different fuel level?
What should I do if I can’t get my driver profile verified?
What documents do I have to show at check-in?
When can I request a full refund following a cancellation?
What cases of force majeure could lead to a full refund following a cancellation?
How do I end the rental?
What could invalidate the insurance cover?
How are rentals insured?
Does Getaround have vehicles adapted for persons with impaired mobility?
What should I do if I lose my payment card before the start of the rental?
How does Instant Booking work?
How does a traditional rental work?
Drivy becomes Getaround
Can I tow a caravan using a car hired on Getaround?
How do I enter my driving licence details correctly?
Why must I pay using a payment method in my own name, and enter my personal details accurately on Getaround?
How is my account secured?
The car I have booked has a Dash Camera, what’s it for?
Understanding why my account is restricted