Driver - Rental details
- Starting and ending my rental
- Adding a secondary driver
- Extending or modifying rental dates
- Finding or editing my rental agreement
- Guide to the security deposit
- Refilling the fuel tank
- Cleanliness Rules
- Reporting a dirty or damaged car at check-in
- Guide to penalty notices
- Understanding the mileage allowance
- Guide to cancellations and refunds
- Can't locate the car
- Can't unlock or lock the car
- Returning the car to the correct location
- How can I find another vehicle if the owner cancels?
- Returning the car late
- Understanding the Congestion Charge
- Can I hire a car using a lost/stolen licence report or a copy of my licence?
- Publishing or modifying a review
- Contesting a review
- Why can’t I see my review on the owner’s profile?
- How do I modify or delete a review?
- What do I do if I travel further than the included mileage or return the vehicle with a different fuel level?
- What should I do if I can’t get my driver profile verified?
- What documents do I have to show at check-in?
- When can I request a full refund following a cancellation?
- What cases of force majeure could lead to a full refund following a cancellation?
- How do I end the rental?
- What should I do if I lose my payment card before the start of the rental?
- Understanding the Ultra Low Emission Zone (ULEZ)
- Paying the Dartford Crossing (Dart) or Congestion Charge
- How does a traditional rental work?
- What happens if I can't return the car to the agreed location?
- The car I have booked has a Dash Camera, what’s it for?
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