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Drivy is now Getaround
New name, more possibilities!
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Owner help
General
Insurance and assistance
Vehicle safety
Registering my car
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Managing rental requests
Managing a rental
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Payments, taxes and income
Getaround Connect (Drivy Open)
Getaround for professionals
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Managing a rental
Where can I find the rental agreement and how do I modify it?
What do I do if the driver travels further than expected or returns the vehicle with a different level of fuel?
Does the driver have to return the vehicle with the same level of fuel?
How do I extend or modify a rental?
Are additional drivers insured?
Does the driver have to clean the vehicle at the end of the rental?
How do I report an incident?
Can someone other than the driver come to pick up the car?
I’m not available for the walkaround inspection, can I ask someone else to do it on my behalf?
Should I ask for a security deposit?
How should I prepare for an upcoming rental?
What is the cancellation policy on Getaround?
How can I request compensation after a cancellation?
What cases of force majeure could lead to a full refund for the driver following a cancellation?
How can I make sure the driver gets a refund?
How do I start the rental?
How do I end the rental?
What checks do I have to perform at check-in?
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