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Spanish Customer Support Associate
Customer Support - Paris - Full-time
We believe in a world where all cars are shared. Carsharing empowers people to get going in a smarter, easier way, while also having a positive impact on the environment and making cities more liveable. It’s this vision that propels us forward and inspires us to think even bigger.
Getaround is the world's leading carsharing platform with a community of more than 5 million users sharing thousands of car in more than 300 cities in the U.S and Europe.
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt car ownership and make cities better.
- At Getaround, you are one of the pillars of our success. You love receiving greetings from your users and see that satisfied clients becomes Getaround's enthusiastic ambassadors.
- Car is broken? Rental has been cancelled? Driver is unreachable? You will be facing new challenges every day, and will use your abilities to listen and act fast.
What you’ll work on
- Assist the Operations Manager in overseeing the Spanish support team
- Liaise with support agents on a daily basis by answering their questions and arbitrating the most complex cases, contacting our users and partners directly (by phone or email) whenever necessary.
- Help introduce new processes and monitor their correct implementation
- Regularly visit our support team in Barcelona, providing guidance and feedback to ensure they deliver the best possible service to our users
- Raise improvements to the platform and our service with other teams (product, marketing, tech)
Who you’ll work with
- You’ll be reporting directly to our Customer Service Operations Manager for the Spanish market
- You will join our international team of 15 people based in Paris (02ème) and already composed of French, German, Spanish, Dutch... team members.
What you’ll bring to the table
- You are perfectly fluent in Spanish and have a good level of English.
- You have sound judgment, applying appropriate measures of both empathy and logic to any given situation.
- You are proactive and autonomous, recognising which tasks need doing and taking the necessary action without prompting.
- You are passionate about human contact : you love listening, understanding and explaining.
- You are highly organised and a wiz with details. Complex processes pose no problems for you.
- You can handle difficult situations by phone or email and stay calm in all circumstances.
What we offer
- Getaround is a fast-growing startup located in San Francisco, with regional offices in Paris, Berlin, Barcelona, Oslo and London. We offer one of the most dynamic and diverse company cultures in town, and give every employee the opportunity to grow and the power to define their impact at Getaround.
Bonus: you’re a car lover